Effective Date: June 1, 2026
Welcome to Lista CRM. These Terms & Conditions (“Terms”) govern your access to and use of the Lista CRM platform, websites, microsites, applications, integrations, and related services (collectively, the “Platform” or “Services”), operated by E-Systematic LLC (“Lista CRM,” “we,” “us,” or “our”).
By creating an account, accessing, or using Lista CRM, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.
Lista CRM is a cloud-based real estate CRM and microsite platform designed for real estate professionals, teams, brokerages, and related businesses. Depending on your subscription plan and enabled features, Lista CRM may provide tools and services for:
Certain features may be offered only on specific plans, may depend on third-party providers, and may be unavailable in some locations or under some compliance rules.
You may use Lista CRM only if:
If you connect a Facebook Page, Instagram account, Meta business asset, MLS / IDX account, domain, brokerage asset, or similar account or property, you represent and warrant that you are an authorized administrator, owner, or user of that asset.
You must provide accurate, current, and complete information when creating an account and keep that information updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account, workspace, or microsite. You must notify us promptly if you believe your account has been compromised or accessed without authorization.
If your account is part of a team, brokerage, office, company workspace, or similar organizational account, the account owner or authorized administrators may be able to access, manage, suspend, transfer, or remove user access, assign permissions, review account activity, and manage connected assets or microsites associated with that workspace, subject to the Platform’s functionality and applicable law.
Lista CRM may support microsites for solo agents, team members, teams, or similar account structures. Depending on the applicable workspace or brokerage rules, owners, team leaders, office administrators, or brokerage administrators may have authority to supervise compliance, suspend publication, transfer ownership, or manage public display settings for microsites or connected pages.
You are responsible for ensuring that your employees, agents, contractors, assistants, team members, and other authorized users comply with these Terms. You are liable for activity conducted through your account or workspace by your authorized users.
Lista CRM is offered on paid subscription plans unless otherwise expressly stated. Access to certain features may require payment of subscription fees, usage-based fees, onboarding fees, messaging fees, or other charges.
By purchasing a paid plan, you authorize Lista CRM and its payment processors to charge your selected payment method for all applicable fees, taxes, renewals, usage charges, and other amounts due in connection with your account.
Unless otherwise stated in an order form or separate written agreement, subscriptions renew automatically on a recurring monthly basis until cancelled.
Fees are billed in advance unless otherwise stated. You are responsible for any applicable taxes, duties, levies, or similar governmental assessments, excluding taxes based on our net income.
If your payment method fails or your account becomes overdue, we may retry billing, suspend access to some or all Services, disable messaging or integrations, unpublish certain features, or terminate the account until outstanding amounts are paid.
We may change pricing, packaging, plan features, or billing terms from time to time. If we change recurring subscription pricing, we will provide notice as required by applicable law or by the applicable subscription terms.
You may cancel your subscription at any time through your account settings or by contacting us. Unless otherwise stated in a separate written agreement, cancellation takes effect at the end of the current paid billing period, and you will retain access until the end of that billing period. Fees already paid are non-refundable except as required by law or expressly stated otherwise.
Lista CRM may allow you to send SMS messages to your contacts through the Platform, including through third-party messaging providers.
You are solely responsible for all messaging activity initiated by you or on your behalf through Lista CRM, including:
You must promptly honor unsubscribe, opt-out, STOP, and similar requests from your contacts where required by law, carrier policy, or messaging provider requirements.
We may suspend, restrict, or disable messaging features, campaigns, numbers, or related account access if we believe, in our sole discretion, that your use creates legal, carrier, reputational, security, spam, fraud, or compliance risk for Lista CRM, our users, our vendors, or any third party.
If you connect Facebook, Instagram, or other third-party lead source or advertising accounts to Lista CRM, you authorize us to access and process data made available through those services in accordance with the permissions you grant and the applicable platform rules.
Depending on the integration and permissions granted, this data may include account identifiers, profile information, Page information, ad lead form submissions, messages, and other lead-related or business account data made available by the third-party platform.
We use such data only to provide the requested CRM and business functionality, including importing leads, syncing authorized business assets, enabling communications, and supporting related reporting, routing, and workflow features.
You are responsible for:
Third-party platforms may change their APIs, permissions, policies, functionality, or availability at any time. Lista CRM is not responsible for service interruptions, feature limitations, sync issues, or data access restrictions caused by such changes.
If Lista CRM offers MLS, IDX, listing, market report, sold data, search, listing results, listing detail, or other real estate data-related features, you acknowledge and agree that access to such features may depend on third-party MLSs, brokers, data providers, vendors, associations, and compliance requirements.
You are solely responsible for obtaining and maintaining any approvals, memberships, permissions, broker authorizations, domain approvals, credentials, or agreements necessary to use MLS / IDX or related listing data features.
You must comply with all applicable MLS, IDX, broker, board, association, listing display, attribution, disclaimer, field display, and data use rules and restrictions.
Lista CRM may restrict, suspend, disable, or unpublish MLS / IDX features, listing data, search modules, listing results, listing detail pages, market reports, sold data, or other related features if required compliance conditions are not met or are no longer met, including where there are issues involving:
Where permitted, non-IDX pages or non-MLS content may remain available even if IDX-related sections are suspended.
Lista CRM is not responsible for any denial, interruption, suspension, inaccuracy, delay, unavailability, or termination of MLS / IDX access or listing data resulting from third-party rules, data provider actions, vendor changes, or your failure to maintain eligibility or compliance.
If you collect leads, run advertising campaigns, import contacts, publish forms, or communicate with prospects or customers using Lista CRM, you are solely responsible for:
Certain plans may include consumer-facing features such as account creation, saved searches, favorites, saved homes, market report subscriptions, and property alerts. If you enable or use such features, you are responsible for ensuring that your use of those features and related communications complies with applicable law, your privacy disclosures, and any applicable third-party rules.
Lista CRM may store or process lead-related metadata such as source URLs, UTM parameters, page ownership, listing references, consent status, routing decisions, and activity history in order to provide CRM, microsite, analytics, and routing functionality.
Lista CRM acts as a software and CRM service provider and processes certain lead and customer data on your behalf to provide the Services.
As between you and Lista CRM, you retain ownership of the data, content, contact records, messages, media, files, lead information, page content, and other materials that you upload, import, submit, connect, sync, or otherwise make available through the Platform (“Customer Data”).
You grant Lista CRM a non-exclusive, worldwide, royalty-free right to host, store, reproduce, transmit, process, display, and otherwise use Customer Data solely as necessary to:
The Platform may collect and process event, analytics, session, search, page, listing, or behavioral data associated with your use of the Services or with visitor interactions on your pages or microsites in order to operate the Platform, support reporting, route leads, improve the Services, and provide plan-specific functionality.
You represent and warrant that you have all rights, permissions, notices, and consents necessary for Customer Data to be used in connection with the Platform and these Terms, and that your Customer Data and your use of it do not violate any law or third-party rights.
You are solely responsible for the content you publish, upload, display, or make available through Lista CRM, including microsite content, area pages, blog posts, property descriptions, market reports, testimonials, contact forms, and other public-facing content.
You agree not to, and not to permit any third party to:
We may investigate suspected violations and may suspend, remove, restrict, or terminate access, content, or features without notice where appropriate.
The Platform may interoperate with or include third-party services, content, software, APIs, websites, messaging providers, payment processors, hosting providers, analytics tools, MLS / IDX providers, domain providers, and other external systems (“Third-Party Services”).
Your use of Third-Party Services may be subject to separate terms and privacy policies of those providers. Lista CRM does not control and is not responsible for Third-Party Services, including their performance, availability, accuracy, security, policies, pricing, or changes to their functionality.
We are not liable for losses, delays, outages, sync failures, listing feed issues, domain issues, or feature limitations caused by Third-Party Services.
We implement administrative, technical, and organizational safeguards designed to protect Customer Data, taking into account the nature of the Platform and the sensitivity of the information processed. However, no method of transmission, storage, or security control is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining appropriate security practices on your side, including protecting credentials, devices, connected email accounts, connected phone numbers, connected domains, and third-party integrations associated with your use of the Platform.
You may request deletion of your account or certain Customer Data, subject to applicable law, technical limitations, backup retention, fraud prevention, dispute resolution, and our legitimate business needs.
We may retain Customer Data for a reasonable period where necessary to:
You are responsible for exporting or retaining copies of any Customer Data you wish to preserve before cancelling your account or requesting deletion. Unless otherwise required by law or agreed in writing, Lista CRM is not obligated to store Customer Data indefinitely after termination of your subscription.
For privacy or deletion requests related to Lista CRM, you may contact privacy@listacrm.com.
Lista CRM and its licensors own all right, title, and interest in and to the Platform, including all software, code, workflows, interfaces, branding, graphics, documentation, templates, and related intellectual property rights, excluding Customer Data.
Except for the limited right to use the Platform under these Terms, no rights are granted to you by implication, estoppel, or otherwise. You may not copy, distribute, license, sell, lease, or otherwise exploit any part of the Platform except as expressly authorized by us in writing.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, LISTA CRM DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, OR COMPATIBLE WITH EVERY DEVICE, BROWSER, CARRIER, MLS, IDX PROVIDER, DATA FEED, DOMAIN PROVIDER, OR THIRD-PARTY SERVICE, OR THAT ANY DATA, REPORTING, ALERT, ROUTING, SEARCH RESULT, LISTING DISPLAY, OR COMMUNICATION RESULT WILL BE COMPLETE, ACCURATE, OR FIT FOR YOUR PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LISTA CRM, E-SYSTEMATIC LLC, AND THEIR AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF LISTA CRM FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO LISTA CRM FOR THE APPLICABLE SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
You agree to defend, indemnify, and hold harmless Lista CRM, E-Systematic LLC, and their affiliates, officers, directors, employees, contractors, licensors, and agents from and against any claims, actions, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
We may suspend, restrict, unpublish, disable, or terminate your access to all or part of the Platform, with or without notice, if we reasonably believe that:
Where appropriate, we may suspend only a portion of the Services, such as messaging, IDX features, lead capture, alerts, listing display, public pages, or integrations, rather than the entire account.
You may stop using the Platform or request cancellation of your subscription at any time, subject to Section 4.
Sections of these Terms that by their nature should survive termination will survive, including provisions regarding payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, disputes, and data handling as applicable.
We may update or modify these Terms from time to time. If we make material changes, we may provide notice by email, through the Platform, or by posting an updated version on our website. The updated Terms will become effective on the stated effective date. Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be brought exclusively in the state or federal courts located in Florida, unless otherwise required by applicable law or unless the parties agree in writing to another dispute resolution mechanism. You consent to the personal jurisdiction and venue of those courts.
Company: E-Systematic LLC
Product: Lista CRM
Email: info@listacrm.com
Website: https://listacrm.com
If you have legal, privacy, or account-related questions about these Terms, please contact us using the information above.
